DOI: 10.1080/10548408.2015.1008668

Paper Summary:

Title: The Impact of Perceived Service Fairness and Quality on The Behavioral Intentions of Chinese Hotel Guests: The Mediating Role of Consumption Emotions

Author(s): Su, Lujun; Swanson, Scott R.; Chen, Xiaohong

Year: 2015

DOI: 10.1080/10548408.2015.1008668

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